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Friday, 31 July 2020

Testing

The Department Store

335-337 The Parade 

Beachtown 

Auckland 1111

Ph: 09 889 8899

Email: thedepartmentstore@gmail.com.nz

Web: thedepartmentstore.com.nz


10th May 2016

Mr Jack Sampson

24 Benson Rd 

Auckland 1010


Mr Sampson,


Thank you for emailing about your complaint. I apologize for the way one of our colleagues had treated you, I have informed them about your complaint and I have had a talk with them about treating customers with respect. 


As the manager, I feel it is my duty to reach out to you personally about this matter. There is no excuse for the way one of our staff members had treated you, I assure you the Staff member has been giving a warning and they have had further customer service training. 


I would like to give you a $50 voucher for the inconvenience, this voucher can be used in any department of our store. We would love to see you in our store again. We are again sorry for the behaviour of the staff member and we assure you it will not happen again.


Thanks,

Rebecca Smith

Manager- Footwear

The Department Store

Wednesday, 1 July 2020

Hospitality Grilling

Grilling

Pancakes

Name of Recipe: Pancakes


Link to Recipe or Picture of Recipe needs to be included here

https://docs.google.com/presentation/d/1K6Vlc7OGh9QT1tS

QWkGxZWOng75E9YeSU-Mo0J38v7g/present?slide=id.p


Quality of Ingredients - What do we need to make sure of when

selecting the product for the recipe

eg fresh, firm, not slimy, colour of them should be:

When choosing the ingredient you

should look for bacon that is red and fresh-looking. When buying eggs

you shouldn't buy ones that have cracks in them. You should check the eggs before using them

by doing a float test, when doing the float test you need to fill a bowl with cold water and then place

the eggs in the bowl, if the eggs sink and is lying on its side then that means it is fresh and good to use,

if it floats and is facing upwards then that means it is bad quality and it should not be used



How long was the grilled item grilled for and at what temp?

We grilled the bacon on 150 for 5 minutes until crispy.


How do you know it’s cooked? What are the key indicators you are looking for?

When the bacon is cooked it will look brown and crispy



What should the finished appearance of

the grilled item look like and what did yours?

The bacon should look crispy and dark brown.

Ours looked dark brown, the sides of the bacon were a little bit burnt.


What did you serve with the grilled item eg condiments (sauces) and additional foods

We served the bacon along with pancakes.


Toasties

Link to Recipe or Picture of Recipe needs to be included here:



Quality of Ingredients - What do we need to make sure of when selecting the product for the recipe eg fresh, firm, not slimy, colour of them should be: When picking bread for the toastie we need to ensure we don't get moldy or bread that is past the best before date. When choosing your ham You should look for the best before date and see if it is in the best before date.


How long was the grilled item grilled for and at what temp?

We grilled the toasted sandwich under a sandwich press for a few minutes 

How do you know its cooked? What are the key indicators you are looking for?

You know its cooked when the toastie looks golden brown and everything inside is melted


What should the finished appearance of the grilled item look like and what did yours?
A cooked toastie should look golden brown and crispy. Our toastie was golden and everything inside was melted.

What did you serve with the grilled item eg condiments (sauces) and additional foods

We didn't serve anything with our toasties


Steak Sandwiches


Quality of Ingredients - What do we need to make sure of when selecting the product for the recipe eg fresh, firm, not slimy, colour of them should be: When choosing your steak you should look for steak that doesn't have a strange smell, and you should look at the colours of the steak. You should preferably buy steak that is bright red. When choosing your vegetables you should look for ones that aren't moldy, you can tell they're moldy if it is furry, it has dark patches, or it looks rotten. You should look for vegetables and fruit that are firm, and crunchy with no dark spots

How long was the grilled item grilled for and at what temp?
We grilled the item for five to six minutes on an electric press.

How do you know its cooked? What are the key indicators you are looking for?
You know it is cooked when the normally red meat is brown.

What should the finished appearance of the grilled item look like and what did yours?
The finished steak should look brown, with a little bit of pink in the middle. Our steak looked brown with a bit of pink in the middle.

What did you serve with the grilled item eg condiments (sauces) and additional foods
We served the steak in a bread roll with lettuce, Carrot, capsicum, onion and chilli sauce.