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The Department Store

335-337 The Parade 

Beachtown 

Auckland 1111

Ph: 09 889 8899

Email: thedepartmentstore@gmail.com.nz

Web: thedepartmentstore.com.nz

10th May 2016

Mr Jack Sampson

24 Benson Rd 

Auckland 1010

Mr Sampson,

Thank you for emailing about your complaint. I apologize for the way one of our colleagues had treated you, I have informed them about your complaint and I have had a talk with them about treating customers with respect. 

As the manager, I feel it is my duty to reach out to you personally about this matter. There is no excuse for the way one of our staff members had treated you, I assure you the Staff member has been giving a warning and they have had further customer service training. 

I would like to give you a $50 voucher for the inconvenience, this voucher can be used in any department of our store. We would love to see you in our store again. We are again sorry for the behaviour of the staff member and we assure you it will not happen again.

Thanks,

Rebecca Smith

Manager- Footwear

The Department Store